Shipping & Returns Policy

KOORELOO DELIVERIES

Orders placed after 12:00 midday will be shipped within the next two business days, INCLUDING Next Working Day Service. 

EU Signed for, 4-10 day service - Eur 15.-

EU Next Three Working Days Service - Eur 35.-

International Standard Delivery (purchases up to Eur 249) - Eur 25.-

International Standard Delivery (purchases Eur 250 - 499) - Eur 35.-

Free International standard delivery for all orders over Eur 500.-

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RETURNS

We hope you are delighted with the products you purchase from us, but if, for any reason you want to return anything, we have a simple procedure.

Your right to cancel/return an order starts when the order is placed and ends 14 calendar days after you have received your goods. You must either ensure that the goods are received by us within this 14 day period or notify us in writing, or email us at info@kooreloo.com. If you have notified us of the intent to return goods within this 14 day period, you have a further 14 days from the date of cancellation to return any items. Returns arriving after this 14-day period may or may not be accepted at our discretion.

We will accept returned items for a refund or exchange so long as they are in an unworn saleable condition with all original tags attached.

Simply ensure that they are well-packaged, as we cannot be liable for any returned items damaged in transit, and enclose a copy of your order confirmation with a clear indication of whether you would like a refund or exchange. Please note: The returned item is your responsibility until it reaches us. For your own protection, we recommend that you package your items well and use a signed for service to return them to reduce the risk of damage or loss in transit. Always keep a copy of your proof of postage.

We can only exchange goods for those of the same value and all refunds will be made to the card/payment method used at the time of purchase.

We will issue a full refund on receipt of the returned item excluding the return-postage cost, or exchange the item for a different one if preferred (only if available). 

Returns Address:

Kooreloo

12-A, Kyprou Street

18346 - Moschato/Athens

Greece

+306940820818

Only products purchased from our online shop (www.kooreloo.com) should be returned to the address above. Products purchased from anywhere else should be returned back to the original place of purchase.