SHIPPING
All orders will be shipped with express international delivery by either UPS or DHL. Following our experience and excellent collaboration with the global services of UPS and DHL, we are proud to offer uniform delivery rates of Eur 25.- for our clients located outside the E.U., Eur 15.- for our E.U. based clients and Eur 5.- for our clients located in Greece. The service includes expedited door-to-door service which usually means 1-4 days depending on your local delivery network.
Orders placed after 12:00 midday EET (UTC+2) will be shipped within the next two business days.
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RETURNS
We hope you are delighted with the products you purchase from us, but if, for any reason you want to return anything, we have a simple procedure.
Your right to cancel/return an order starts when the order is placed and ends 20 calendar days after you have received your goods. Notify us in writing, or email us at info@kooreloo.com within this period. If you have notified us of the intent to return goods within this 20 day period, you have a further 20 days from the date of cancellation to return any items. Returns arriving after this 20-day period may or may not be accepted at our discretion.
We will accept returned items for a refund or exchange so long as they are in an unworn resaleable condition.
Simply ensure that they are well-packaged, as we cannot be liable for any returned items damaged in transit, and enclose a copy of your order confirmation with a clear indication of whether you would like a refund or exchange. Please note: The returned item is your responsibility until it reaches us. For your own protection, we recommend that you package your items well and use a signed for service to return them to reduce the risk of damage or loss in transit. Always keep a copy of your proof of postage.
We highly recommend that you communicate with us prior to any return as we may be able to assist in coordinating the return with our Courier Providers.
All refunds will be made to the card/payment method used at the time of purchase, or via other payment means, if you instruct us accordingly.
We will issue a full refund on receipt of the returned item excluding costs, or exchange the item for a different one if preferred.
Returns Address:
KOORELOO LLP
12-A, Kyprou Street
18346 - Moschato/Athens
Greece
+442081232615 (UK) , +302104830997 (GR)
Only products purchased from our online shop (www.kooreloo.com) should be returned to the address above. Products purchased from anywhere else should be returned back to the original place of purchase.
